Refund Policy
Fair to you, sustainable for us. Cancel free before we start; once we’re working, we fix rather than refund; and if we’re late, we make it right.
Last updated: September 2026
01Before we start work
You can cancel for a full refund any time before production starts. “Before production starts” means before we’ve received your photos, or within 2 hours of you sending them — whichever is later. Email hello@brandalityre.com with your order email address and we’ll refund to the original card; Stripe usually shows it within 5–10 business days.
02Once production has started
Once we’re working on your listing, the order is non-refundable — the work is bespoke and can’t be resold. What you do get is our revision round: if something isn’t right, tell us within 7 days of delivery and we’ll fix reasonable issues at no charge (see the Terms for what counts as a revision).
03If we miss the 48-hour window
Our 48-hour promise runs from the moment we have your listing URL and a working link to your photos. If we deliver late, you get [a 25% credit toward your next order — Kaleel to confirm] automatically; you don’t need to ask. If we’re more than [48 hours — confirm] late, you can choose a full refund instead of the deliverables.
04Agent Growth Plan (subscription)
Cancel any time — you keep access to the end of the period you’ve paid for, and you won’t be billed again. We don’t give partial-month refunds. If you were charged after cancelling because of an error on our side, we’ll refund that charge in full.
05How to request a refund
Email hello@brandalityre.com from the address you used at checkout, with the product name and roughly when you bought. We reply within one business day. Refunds go back to the original payment method via Stripe. Please don’t open a card dispute before emailing us — it’s slower for you and costly for a small business.